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Thursday, September 3, 2015

TERMS & CONDITIONS


TERMS & CONDITIONS
Pricing :
Prices are according to category of accommodation , vehicles and others services mentioned on each tour programme.
Reservations
The reservation should be sent by fax, mail, or e-mail to :
Support Online
Direct Contact Details
Vietnambestadventuretours
Hotline:+ 84 1663772564
Email :vietnambestadventuretours@gmail.com
Skype :Vietnam.bestadventuretours
Add :102 C1 Nghia Tan ,Cau Giay Dist , Hanoi
How To Book:
Just let us know more information about you & send us an e-mail:
vietnambestadventuretours@gmail.com
1. Full Name:
2. How many People (Adult & Child):
3. Date of Tour:
4. Tour’s Name:
5. Your Hotel: Please make sure that you have booked under your name
And then we will provide you a fully itinerary & useful information for our confirmation
(Don’t get it, Please let us know)
Fill out the form as below for your inquiry, thank you!
*** YOUR INQUIRY WILL BE ANSWERED AS PROMPTLY AS IN 24 HOURS. If you do not hear from us within 24 hours, please let us know so we can assist you as soon as possible*** ***
Confirmation
You should reconfirm your reservation and send deposit to  Vietnam Best Adventure Tours at least 2 working days before your arrival in Vietnam. Your reservation is effective only when you have done this confirmation already.
Cancellation
If a client decides not to participate in the tour the deposit will be forfeited to cover communication expenses and cancellation charges.
f you cancel 30 days before your arrival, we will refund you the full deposit amount.
10 -20 days before your arrival, we will charge 50% of the deposit amount
7 days before your arrival, we will charge the full deposit amount.
Deposits
Vietnam Best Adventure Tours must receive a deposit from the client as 20% of total tour cost at least 7 working days before the client's arrival.
Payment
After customers arrive in Vietnam the balance will be regulated or transferred to our bank account .
Liquid: only after the agreement of the two parts
Travellers'cheque: only after the agreement of the two parts; 2.5% of expenses are with the load of Client/ Agency
For paying by credit card, please fill in the form below, fax or email to us ( this is the better way for payment)
Customer name*…………………………………………….
E-mail*………………………………………………………
Phone number*………………………………………………
Fax…………………………………………………………..
Address*……………………………………………………
City*…………………………………………………………
Country*……………………………………………………..
Receiver address……………………………………………..
We would like to clarify the amount of money ... (by credit card with exchange fee:
2% for Visa/ Master card,
3% for Amex/ JCB card,
free for Domestic card)
For secure payment online through www.onepay.vn (Vietnamese secure payment system with exchange fees:
3% for Visa/ Master card,
4% for Amex/ JCB card,
1% for Domestic card).
Please fill in the form below:
Customer name*……………………………………….
E-mail*…………………………………………………
Phone number*………………………….……………..
Fax…………………………………………………….
Address*………………………………………………
City*…………………………………………………..
Country*………………………………………………
Receiver address………………………………………
Once receiving your information, we will send you a secure link for payment online.
Note: (*) means necessary information.
Insurance
Upon request. Insurance fees is 1.5USD/day/ person, cover with accident insurance up to 10000 USD (Ten thousands US dollars) at Vietnam Insurance Company (BaoViet ).
Meals
Breakfast is not always included. We let you have more choices of lunch or dinner and your total tour cost can be reduced. Generally in remote areas you should let Sinhcafe travel take care of your meals because it probably quite difficult for you to arrange it on your own.
Budget hotels: Generally these are small guest houses or minihotels: basic room with or without A/C, private bathroom.
Standard hotels: The predominant level of accommodation. A/C, satellite T.V, adequate restaurant for breakfast if not lunch and dinner, IDD line at reception, worthy of 2stars to 3 stars international hotel .
Deluxe hotels: Worthy of 3stars to 5 stars international hotel. A/C, 24 hour room service, often large rooms and good views, choice of oriental and western cuisine, IDD lines in each room, business centre, etc.


NOTE: In some areas, especially in remote areas, there is no choice of standard or Deluxe hotels, but sometimes there is only Budget, and there is only guest house with basic condition.




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